Legal
Refund & Weather Policy
Last updated: draft — not yet published
1. Overview
Safety comes first on every outdoor or water-based booking. This policy explains, at a draft level, how we handle weather calls, rebooking, refunds, no-shows, and cancellations made by a partner rather than by you.
2. How weather calls are made
The decision to run, delay, or cancel a weather-sensitive activity is made by the licensed operator on the day, based on marine forecasts, local conditions, and captain or guide judgment. We do not override an operator's safety call, and we do not run an activity an operator has deemed unsafe.
3. Rebooking
When an activity is called off for weather, we will first offer to rebook you for the next available date at no additional cost, prioritizing dates within your travel window where possible.
4. Refund windows
If rebooking isn't possible within your travel window, a refund will be issued for the affected booking. Cancellations initiated by you outside of a weather call are subject to each partner's stated refund window, which will be disclosed at the time of booking.
5. No-shows & late arrivals
Bookings are generally non-refundable in the case of a no-show or arrival too late to safely join the activity. If you expect to be late, contact us or the operator as soon as possible — we'll do what we can, but a departure may not be able to wait.
6. Operator cancellations
If a partner cancels a booking for a reason other than weather (such as a mechanical or safety issue), we will offer a rebooking with a comparable operator where available, or a full refund of the affected booking.
7. Island Life Pass refunds
Island Life Pass membership fees are generally non-refundable for partial billing periods. Cancelling a membership stops future billing but does not refund the current period already paid for.
8. Contact
To report a weather cancellation, request a refund, or ask about a specific booking, contact us at hola@islandlifeentertainment.com or via WhatsApp. See also our Terms of Service.